Refund and Return Policy

Effective Date: June 15, 2026

Thank you for choosing Morsian‑RV. We want you to be completely satisfied with your purchase. If for any reason you need to return or request a refund, please read this policy carefully. This policy applies to all products purchased through https://morsian-rv.com.

1. Return / Exchange / Refund Timeframe

You may initiate a return or exchange request within 7 days after receiving your order. Please inspect the items promptly to ensure your request is processed within the valid period.

2. Conditions for Returned Items

• Returned items must be unused, undamaged, and kept in their original packaging with all accessories and labels intact.
• Customised or personalised items are non‑refundable (unless defective).
• Hygiene‑sensitive products (e.g., items that come into direct contact with the body) are not accepted for return or exchange unless they have quality issues.
• Electrical components that have been installed or used (e.g., water pumps, electronic control boards) are not accepted for change‑of‑mind returns.

3. Refunds and Shipping Charges

• For quality issues (damage, defects): We will cover the return shipping costs and provide a full refund or replacement.
• For change‑of‑mind returns: Return shipping costs are borne by the customer, and the original shipping fee is non‑refundable.
• Refunds will be issued back to your original payment method (your PayPal account). We offer the following options:
  – Full refund
  – Replacement (same item, subject to availability)

4. Non‑Returnable Items

The following items are generally not accepted for return or exchange (unless defective):

• Customised or personalised products.
• Hygiene‑sensitive products (e.g., opened personal care items).
• Installed or used electrical components (e.g., water pumps, electronic control boards).
• Clearance or special‑offer items (clearly marked on the product page).

5. How to Initiate a Return

Please contact us via:

• Email: morsian@163.com
• Provide your order number, product name, reason for return, and relevant photos (if applicable). We will reply with the return address and instructions within 2 business days.

6. Refund Processing Time

Once we receive and inspect your returned item, we will process the refund within 5–7 business days. The actual time for the funds to appear in your account depends on your payment provider.

7. Exchanges

If you wish to exchange an item, please first apply for a return following the procedure above. After we receive and confirm that the item meets the conditions, you may place a new order for the desired item.

8. Dispute Resolution

We are always willing to communicate with you to resolve any issues. If you have a dispute regarding a transaction, please contact us at morsian@163.com before contacting your bank or card issuer. We will do our best to find a satisfactory solution.

Because we process payments mainly through PayPal, any payment‑related disputes are subject to PayPal’s Buyer Protection Programme and its Resolution Centre rules.

9. Policy Updates

We reserve the right to modify this policy at any time. The revised policy will be posted on the website. For orders already placed, the policy in effect at the time of the order will apply.

Contact Us

Morsian‑RV
Email: morsian@163.com
Website: https://morsian-rv.com

This policy was last updated on June 15, 2026